Get in Touch With London’s Mould Specialists
We’re here to answer your questions and solve your mould problems
Contact Information
Whether you’ve spotted signs of mould or are dealing with a full-blown infestation, we’re ready to help. No automated systems here—you’ll speak directly with a mould specialist who can answer your questions.
Phone
Direct line to our specialists. We try to answer all calls, but if we miss yours (we might be elbow-deep in mould treatment!), we’ll call back within 2 hours.
For non-urgent inquiries or to send photos of your mould problem. We respond to all emails within 24 hours.
Business Hours
- Monday – Saturday: 8:00 AM – 7:00 PM
- Sunday: Closed (Emergency calls only)
Our Response Promise
We understand that mould problems can be stressful. When you contact us, we guarantee:
- A response within 24 hours (usually much sooner)
- Direct communication with a mould specialist, not a call center
- Honest assessment of your situation without pushy sales tactics
- A clear explanation of potential solutions and costs
What Happens When You Contact Us
Initial Consultation
We’ll discuss your mould issues over the phone and may ask you to send photos if possible. This helps us understand the severity and potential causes.
On-Site Assessment
We’ll schedule a convenient time to visit your property and conduct a thorough assessment of the mould problem and underlying causes.
Detailed Proposal
After the assessment, we’ll provide you with a clear treatment plan and transparent pricing. No obligation and no high-pressure tactics.
Effective Treatment
If you decide to proceed, we’ll schedule the treatment at a time that works for you. Most treatments are completed in a single day.
Follow-Up Support
We’ll check in after treatment to ensure you’re satisfied and provide advice to prevent future mould issues. Remember, our work comes with a 6-month guarantee.
Need Urgent Help?
For severe mould problems that pose immediate health risks, we offer priority scheduling. Call us directly to discuss expedited service options.
Areas We Cover
We provide mould removal services throughout all London boroughs. Our specialists are strategically located across the city to ensure prompt response times, typically within 2-3 days of initial contact.
North London
- Barnet
- Camden
- Enfield
- Haringey
- Islington
East London
- Hackney
- Newham
- Redbridge
- Tower Hamlets
- Waltham Forest
South London
- Bromley
- Croydon
- Lambeth
- Lewisham
- Southwark
West London
- Brent
- Ealing
- Hammersmith & Fulham
- Hounslow
- Westminster
Don’t see your specific area listed? Don’t worry—we cover all London boroughs. Give us a call to discuss your location.
Common Questions About Contacting Us
Do you charge for initial property assessments?
No. Our initial on-site assessments come with no obligation. We believe you should fully understand the problem and our proposed solution before making any decisions. This approach has actually cost us a few quick sales over the years, but it’s built much stronger trust with our clients in the long run.
How quickly can you start treatment after I approve a quote?
Typically, we can schedule treatment within 3-5 days of quote approval. For severe cases that pose health risks, we offer expedited scheduling—sometimes even next-day service. During peak seasons (usually autumn and winter), our schedule may be slightly longer, but we’ll always be transparent about timeframes.
Do I need to send photos of my mould problem?
While not required, photos can be extremely helpful for initial assessment. They allow us to gauge the severity and potential causes before our visit. However, we always perform an in-person assessment before providing a final quote, as many mould problems extend beyond what’s visible to the naked eye.
Can you provide an estimate over the phone?
We can provide rough price ranges based on your description, but we can’t give an accurate quote without seeing the problem firsthand. Mould remediation varies greatly depending on the extent of the problem, underlying causes, and the specific surfaces affected. Our on-site assessment ensures you get an accurate, transparent quote.
Ready to Solve Your Mould Problem?
Contact us today for expert advice and no-obligation assessment.